Client Liaison
Client Liaison
The key function of the Client Liaison department is to ensure that members are kept informed regarding Scheme benefits, Scheme procedures and to assist members with Scheme related queries.
The main Client Liaison department is based in Rustenburg and serves as a Walk-in Centre where members will be assisted with queries related to:
- Membership, membership certificates and contributions
- Benefits
- Claims
- Tax certificates
- Service-related concerns
Members also have the option to be assisted telephonically via the Call Centre or by contacting the Client Liaison Supervisor or Client Liaison Officers in their area.
Client Liaison staff log all queries on the medical scheme system for record purposes. When a call is logged, the member will receive an SMS with a call log number as confirmation of the query being attended too. If the query is not immediately resolvable, it remains open for staff to attend to until final feedback is provided and the query is closed. Once a query has been resolved, members will again receive feedback via SMS.
Importance of members updating contact details is therefore vital in order to keep members informed.
Personal Contact with Members
Taking it one step further in Platinum Health’s vision towards service excellence, Client Liaison staff conduct site visits at participating employer groups. This is to ensure personal interaction between the Scheme and members for communication and query purposes. More importantly, to build stronger relationships with members, as all members and dependants are valued by the Scheme.
Additional responsibilities of the Client Liaison staff includes:
- arranging Bi-lateral meetings with their respective stakeholders,
- arranging Platinum Health Governance training sessions for their stakeholders,
- assisting members at the Platinum Health Annual General Meeting;
- and assisting members with any Scheme related queries at Scheme Campaigns such as Vulindlela.
Participating employer groups are mainly based in the Rustenburg, Thabazimbi and Eastern Limb Regions and each region has a dedicated Client Liaison Supervisor and Client Liaison Officers to assist members.
Detailed visiting schedules stipulating the exact days, times and which site they visit are communicated to all stakeholders by the Client Liaison staff.
MEMBERSHIP APPLICATIONS
To apply for membership or add a dependant, download the form below.
Attach the following documentation to your completed and signed application form:
- Copy of applicant’s Identification Document (ID);
- Copy of dependant’s Identification Document (ID):
- Copy of dependant’s birth certificate;
- Copy of marriage certificate;
- Proof of income or study proof for dependants older than 21 (required annually by the end of March); and
- Proof of income.
Send your completed form to:
ZZGEngagementOfficeMembership@platinumhealth.co.za
Or call us on 080 000 6942 or 014 590 1700 with any questions.
CLIENT LIAISON CONTACT DETAILS
TELEPHONE
014 590 1700 or 080 000 6942 (toll free)
phclientliaison@platinumhealth.co.za
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