Q What do I do in case of an emergency?
A In case of a life-threatening emergency admission, members and dependants may go the nearest hospital or medical facility.

Case Management has to be notified of the admission within the first working day, by either the member, dependant or family.

By calling Europ Assistance on 0861 746 548 you have access to response vehicles and ambulances.

Need assistance? Contact Case Management on 014 590 1700 OR 080 000 6942.
For after-hours emergencies contact Case Management on 082 800 8727

Q If I am on holiday or away for a weekend and I need to visit a GP urgently what do I do?
A PlatComprehensive and PlatCap members may make use of any GP whilst on holiday, unless there is a Platinum Health facility or DSP GP nearby, in which case they are obliged to use such GP. PlatFreedom members may consult their GP of choice. Find detailed DSPs via the DSP search tool on the Platinum Health website: www.platinumhealth.co.za.

Important to note:
The majority of GPs demand cash payment if it is the first time they do see a patient.
Members can ask the GP to confirm membership at the medical scheme but it is still the GP’s choice whether or not they are prepared to do so.

The member can claim the refund by sending Platinum Health the invoice together with the payment receipt and the scheme will refund at medical scheme rates according to option benefits.

Q If I am on holiday or away for a weekend, where do I get the medicine the GP prescribed me?
A If on holiday and you need to get your prescription filled, members are advised to utilise Clicks Medirite or Dischem pharmacies. If there is no Clicks Medirite or Dischem pharmacies nearby, the member can utilise any pharmacy available. Ask your pharmacist about generic equivalents on the PMHS formulary to avoid co-payments. Members who take chronic medication should take it with while on holiday.

Q Why is it important to always have my membership card on hand?

A Your membership card is your gateway to proper and appropriate care, so make sure that you have it with you at all times.

This is especially important in a medical emergency which could happen at any time.
We recommend that you save the Platinum Health medical emergency number, 082 800 8727, under “ICE” on your cell phone.

All emergency personnel are trained to look for a membership card or check for an ICE number if there is no visible proof of medical cover.